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Core Viewpoint - Shanghai Disneyland Resort will optimize its ticket refund and exchange policy starting January 12, 2026, aiming to provide more convenience for visitors and help them better cope with unforeseen circumstances affecting their travel plans [1][7]. Ticket Refund Policy Changes - The current policy prohibits ticket transfers, cancellations, or refunds, which has faced criticism and complaints from consumers [4]. - The new refund policy will implement a tiered refund standard for tickets purchased through official channels, allowing visitors to process refunds through their order details or with assistance [4][11]. - Full refunds can be requested if applications are submitted at least 7 days before the visit date. A service fee of 80 RMB will apply for requests made between 6 days and 1 day before the visit [12][10]. Visitor Statistics and Growth - Since its opening, Shanghai Disneyland has consistently seen record-high visitor numbers, becoming a global tourism landmark [5]. - According to the Global Theme Entertainment Association, the park is expected to welcome 14.7 million visitors in 2024, maintaining its position as the fifth most visited theme park globally and the most visited in China [5]. - In November 2023, the total visitor count surpassed 100 million, and plans are underway to build a fourth themed hotel and expand Disney Town [5].