Jiang Nan Shi Bao·2025-12-10 09:33Core Viewpoint - Ping An Property & Casualty Insurance Jiangsu Branch actively fulfills social responsibility by adhering to a "people-centered" service philosophy, integrating warmth into every case handling process [1] Group 1: Service Philosophy - The company emphasizes a service philosophy of "worry-free, time-saving, and cost-effective," aiming to provide professional and efficient claims support while actively demonstrating care and warmth in the insurance industry [1] - In a traffic accident case in Xuzhou, the company quickly initiated an emergency response plan, demonstrating its commitment to social responsibility by visiting the injured party's family [1] Group 2: Professional Dispute Resolution - The company utilized its professional legal and claims teams to conduct precise assessments regarding disputes over nursing fees and assistive devices, laying a foundation for efficient and proper resolution [2] - By implementing a solution that balances legal principles and human emotions, the company alleviated the anxiety of the injured party's family during the dispute resolution process [2] Group 3: Timely Financial Support - Adhering to the principle of "life first," the company pre-paid 1 million yuan to the injured party's account within three working days, preventing a financial crisis for the family [3] - The swift action received high praise from the court, with a judge noting that the company's proactive approach brought hope before legal proceedings were finalized [3] Group 4: Cost-Effective Claims Management - In the final stages of the case, the company optimized the nursing plan and carefully determined the standards for assistive devices, achieving precise and reasonable allocation of claims resources [3] - This approach not only saved the injured party's legal costs but also preserved social trust resources, demonstrating the company's commitment to effective claims management [3] Group 5: Commitment to Social Harmony - The handling of this major case exemplifies the company's "three savings" service philosophy, transforming insurance protection from mere economic compensation into a tool for stabilizing social expectations and promoting social harmony [4] - The company plans to continue its commitment to "finance for the people," leveraging technology to enhance service quality and fulfill its role as a stabilizer for society and a booster for economic development in Jiangsu [4]