平安居家养老管家服务获全国首个“五星级评价”

Core Viewpoint - Ping An's home elderly care service has become the first in China to receive a five-star rating from the China Quality Certification Center (CQC), setting a benchmark for high-quality development in the home elderly care industry [1][2]. Group 1: Certification and Evaluation - The evaluation was based on the "Home Elderly Care Service Evaluation Technical Specification," covering four core dimensions: basic support capability, service process standardization, professional service capability, and user satisfaction [1]. - Ping An's home elderly care service achieved a comprehensive score of 95 out of 100, marking it as the first service project in the country to receive this rating [1][2]. Group 2: Service Highlights - The CQC highlighted three key strengths of Ping An's service: 1. Outstanding resource coordination through a unified platform using smart speakers, enabling elderly users to access services via voice or phone [2]. 2. Strong professionalism of service personnel, with qualifications including emergency rescue certificates and extensive clinical experience [2]. 3. A comprehensive standard system developed in collaboration with industry partners, including multiple group standards for service processes [2]. Group 3: Service Coverage and Impact - As of early November, Ping An's home elderly care service has expanded to cover 100 cities in China, with nearly 240,000 clients qualifying for the service [3]. - The smart care system has served over 100,000 clients, achieving a 100% response rate for the "smart protection" alerts [3].