Zhong Guo Jin Rong Xin Xi Wang·2025-12-10 12:35Core Viewpoint - The article highlights the successful implementation of the "Chat and Handle" project by China Merchants Bank, which integrates AI technology into public service, marking a significant step in the digital transformation of government services [1][2]. Group 1: Strategic Collaboration - China Merchants Bank focuses on the national "Digital China" strategy, leveraging technological innovation to enhance public service efficiency [1]. - The collaboration with the Rizhao Housing Provident Fund Management Center aims to create a "Digital Provident Fund" service system, showcasing the deep involvement of financial institutions in digital governance [1][2]. - This partnership exemplifies the practice of "finance for the people, digital empowerment for the nation" [1]. Group 2: Technological Innovation - The "Chat and Handle" project features an AI intelligent customer service platform that allows users to complete business transactions through natural language interaction [1]. - The project emphasizes the concept of "question and answer equals handling, communication equals service," effectively reducing the need for citizens to physically visit service centers [1]. - The successful implementation of this project serves as a model for future applications of AI technology in various public service scenarios [2]. Group 3: Value Realization - The "Chat and Handle" project represents a deep integration of financial technology innovation with the concept of convenient public services, setting a benchmark for future initiatives [2]. - It provides a replicable "AI + Governance" service model that can be promoted nationwide, offering valuable practical examples for digital human customer service and intelligent voice services [2]. - China Merchants Bank plans to expand the application of large model technology in more public service scenarios, contributing to the steady advancement of digital China [2].