“100多块的电饭锅，怎么可能让你用很多年？”

Core Viewpoint - The article highlights the growing dissatisfaction among consumers regarding the durability and repairability of small household appliances, which are increasingly perceived as disposable items rather than durable goods [2][6]. Group 1: Consumer Experiences - Consumers report that small appliances, such as rice cookers, often break shortly after the warranty period, leading to frustration when seeking repairs [2][4]. - Many consumers struggle to find local repair services, with some companies requiring them to send appliances back to the manufacturer at their own expense [3][4]. - The trend of small appliances failing quickly is noted, with consumers recalling that older models lasted significantly longer than recent purchases [4][5]. Group 2: Industry Practices - Experts indicate that the reduction of physical repair locations by small appliance companies has made repairs increasingly difficult, contributing to the perception of these products as "one-time" use [2][6]. - The cost of repairs often exceeds the cost of replacement, leading companies to favor mail-in repairs or replacement over maintaining local service centers [5][6]. - There is a noted disparity in quality between online and offline products, with online versions often being of lower quality, which contributes to higher failure rates [5]. Group 3: Environmental and Social Implications - The article discusses the environmental impact of small appliances becoming disposable, leading to significant resource waste, particularly concerning rare materials used in their production [6]. - Experts call for increased regulatory oversight to ensure product quality and to prevent the establishment of "hidden rules" within the industry that compromise consumer rights [6]. - Recommendations include providing better support for older consumers who may not be comfortable with online services, such as covering shipping costs for repairs or offering home service options [6].