Five9, Inc. (FIVN) Presents at Barclays 23rd Annual Global Technology Conference Transcript

Core Insights - The company is focused on a two-pronged growth strategy, emphasizing both product development and market approach [1] - There are two significant growth vectors identified for the company moving forward [1] Growth Vectors - The AI for Customer Experience (CX) segment is a major growth driver, with AI revenue growing 41% year-over-year and constituting 11% of enterprise subscription revenue [2] - AI bookings for the quarter increased by 80% year-over-year, indicating strong demand and rapid growth in this area [2] - The traditional Contact Center as a Service (CCaaS) market also presents a solid growth opportunity, with Gartner noting that 40% of contact center agents are currently in the cloud, leaving a substantial portion still on-premise [3]