Zhong Guo Jing Ji Wang·2025-12-11 08:49Core Viewpoint - China Ping An's home elderly care service has become the first in the country to receive a five-star rating from the China Quality Certification Center (CQC), setting a benchmark for high-quality development in the home elderly care industry [1] Group 1: Service Evaluation - The evaluation was based on the "Home Elderly Care Service Evaluation Technical Specification," covering four core dimensions: basic guarantee capability, service process standardization, professional service capability, and user satisfaction, with a total of 10 secondary evaluation indicators [1] - Ping An's home elderly care service achieved a comprehensive score of 95 out of 100, marking it as the first service project in the country to receive this rating [1] Group 2: Service Highlights - The CQC highlighted three key strengths of Ping An's home elderly care service: 1. Outstanding resource coordination ability, utilizing a smart speaker as a unified platform to connect various services [2] 2. Strong professionalism of service personnel, with qualifications such as emergency rescue certificates and extensive clinical experience [2] 3. A comprehensive standard system developed in collaboration with industry partners, including six group standards and service process standards [2] Group 3: Service Expansion and Features - Ping An's home elderly care service is characterized by its intelligent, standardized, and professional approach, providing a one-stop solution that combines insurance and home elderly care [3] - As of early November, the service has covered 100 cities in China, with nearly 240,000 customers qualifying for home elderly care services, and the smart guardian service has responded to over 100,000 customers with a 100% alert response rate [3] Group 4: Future Commitment - Ping An views the five-star rating as recognition and motivation for its professional services, committing to continue its mission of "finance for the people" and to innovate in the "insurance + medical" and "insurance + elderly care" models [4]