Xin Lang Cai Jing·2025-12-11 11:18Core Viewpoint - The article discusses the issues surrounding the "protective shutdown" implemented by telecom operators in response to fraud prevention efforts, highlighting user dissatisfaction due to unclear triggering mechanisms and cumbersome reinstatement processes [2][22]. Group 1: User Experiences - Users have reported sudden service shutdowns without warning, leading to significant disruptions in their daily activities and travel plans [23][26]. - A specific case involves a user named Li Jing, who experienced a service shutdown after returning to China from Nepal, which severely impacted his travel itinerary [23][24]. - Other users, including a doctor and a restaurant owner, have faced similar issues, often linked to frequent calling patterns or unusual usage behaviors [26][31]. Group 2: Operational Challenges - Telecom operators have established a risk monitoring system as part of the "断卡" (card-cutting) initiative, which aims to combat telecom fraud by automatically shutting down numbers flagged as suspicious [11][12]. - The system categorizes numbers into risk levels, with higher-risk numbers requiring in-person verification for reinstatement, complicating the process for users [32][38]. - Operators face pressure from regulatory bodies to reduce fraud-related incidents, which has led to a high volume of shutdowns, often resulting in user complaints and legal challenges [17][37]. Group 3: Legal and Regulatory Issues - Users have begun to challenge the legality of these shutdowns in court, arguing that the operators' actions infringe on their communication rights and lack transparency [33][35]. - A notable case involved a lawyer who sued an operator after her number was shut down due to high-frequency calling, which was misinterpreted as suspicious behavior [33][35]. - Courts have ruled that operators are not obligated to disclose the details of their fraud detection models, citing the need for confidentiality in combating fraud [35][36]. Group 4: Recommendations for Improvement - Experts suggest that telecom operators should refine their fraud detection processes to minimize user impact, advocating for a more transparent and gradual approach to service restrictions [39][38]. - Recommendations include providing users with timely notifications and a reasonable window for verification before implementing shutdowns, as well as allowing remote reinstatement options [39][38]. - Continuous optimization of the monitoring models and user communication processes is deemed essential to balance fraud prevention with user rights [38][39].