Xcel Energy to Provide Personalized Energy Services to Customers Using Oracle Platform

Core Insights - Xcel Energy has partnered with Oracle to utilize the AI-enabled Opower platform for enhancing customer engagement and energy efficiency [1][2][3] - The Opower platform has been implemented by over 100 utilities, resulting in energy savings exceeding 38 TWh [1][2] Company Overview - Xcel Energy serves 3.9 million electric and 2.2 million natural gas customers across eight states, focusing on safe, reliable, and affordable energy [2] - The collaboration aims to provide customers with personalized energy usage insights and savings tips, thereby improving their overall experience [2][3] Technology and Features - The Opower platform offers various components, including Home Energy Reports, behavioral demand response programs, and real-time analytics [4][6] - AI-driven data analytics enable seamless integration across digital channels, ensuring consistent customer guidance [3][6] Customer Engagement Strategies - Personalized insights will empower customers to manage their energy usage effectively, potentially leading to cost savings [3][6] - The platform encourages customers to lower or shift their energy usage during peak demand periods, contributing to grid stability and long-term affordability [6]