Zheng Quan Ri Bao Zhi Sheng·2025-12-11 13:38Core Insights - Hengsheng Electronics has successfully launched an intelligent knowledge center for Guoyuan Securities, utilizing advanced technologies such as large models and Retrieval-Augmented Generation (RAG) to enhance knowledge management and improve the efficiency of knowledge retrieval and accuracy of business inquiries [1][3] Knowledge Management - The platform consolidates over 11,000 internal documents, totaling more than 120 million words, effectively integrating dispersed knowledge resources into a unified, intelligent, and reliable enterprise knowledge hub [1] - It offers features such as document classification, filtering, and retrieval, along with AI summarization and single-document Q&A capabilities [2] Knowledge Application - The core feature "AI Knows" provides Q&A capabilities based on departmental and group libraries, achieving an accuracy rate of approximately 85% in general scenarios and up to 95% after optimization in specific business contexts, with a first token response time of around 5 seconds [2] - The platform supports various Q&A modes, including intelligent precise answers, direct answers from original texts, multi-library multi-turn retrieval Q&A, and sub-task decomposition to address complex financial queries [2] Compliance Management - A refined permission control system is designed to ensure content security and compliance, allowing for knowledge sharing across departments while isolating sensitive information [2] - All documents uploaded to the departmental knowledge base must undergo an approval process to ensure compliance of knowledge sources [2] Project Innovations - The project introduces a dual-engine knowledge service model combining "Q&A body + knowledge base/group penetration," allowing for independent configuration based on different business contexts, enhancing user engagement and business perception [3] - It establishes a governance loop for AI Q&A that is traceable, intervenable, and evaluable, improving the accuracy rate from an initial 72% to around 90% through mechanisms like full-link monitoring and proactive refusal [3] Future Outlook - Hengsheng Electronics aims to continue collaborating with financial institutions to explore deeper applications of AI technology in practical business scenarios, promoting a more profound and broader digital transformation in the financial industry [4]