西南证券推出平板一体化柜面系统

Core Viewpoint - Southwest Securities, in collaboration with Hang Seng Electronics and Huawei, has launched an integrated tablet-based counter system that meets domestic adaptation requirements, enhancing service efficiency and customer experience in the industry [1][4]. Group 1: System Features and Benefits - The new system integrates traditional counter services into a portable tablet, allowing staff to provide mobile services and support high-net-worth clients outside the office, currently covering 81 core business functions [2][3]. - The system transforms the interaction model from "face-to-face" to "shoulder-to-shoulder," enhancing interactivity and trust, which improves customer satisfaction [2]. - The system supports a combination of business acceptance functions, allowing flexible configuration of services based on high-frequency scenarios, catering to diverse customer needs [2][3]. Group 2: Technical and Operational Aspects - The system connects multiple reception channels, enabling seamless integration of counter PC, witness PAD, and customer self-service terminals, simplifying operations and enhancing data sharing [3]. - A full-stack domestic solution has been developed, ensuring a self-controlled technical system for stable financial operations, with a focus on security measures across identity authentication, data protection, device management, and operational auditing [3]. - The user interface has been optimized with a minimalist design, allowing staff to configure frequently used functions according to business needs, which aligns with actual work rhythms [3]. Group 3: Strategic Implications - The successful launch of the tablet-based counter system transforms long-standing service pain points into innovative opportunities and positions the company to leverage domestic requirements as a competitive advantage [4]. - Southwest Securities aims to continue deepening collaboration with Hang Seng Electronics and Huawei to provide safer, more efficient, and convenient financial services, thereby creating value for investors and driving industry innovation [4].