Cai Jing Wang·2025-12-12 03:17Core Insights - The release of the "AI2ALL" digital ecosystem marks a new era in the digital transformation of Postal Savings Bank of China, emphasizing its strategic layout and innovative practices in artificial intelligence [1][8] Group 1: Strategic Layout and AI Integration - Postal Savings Bank has been advancing its "Digital Postal Savings" strategy and deepening its "AI+" initiatives, achieving significant breakthroughs in financial technology, evidenced by winning the People's Bank of China Financial Technology Development Award for three consecutive years [2] - The "AI2ALL" digital ecosystem focuses on four value dimensions: broad customer base, deep customer experience, multi-model scenarios, and micro-detail innovation, planning nearly 260 AI application scenarios to integrate AI capabilities throughout banking operations and customer service [2] Group 2: Internal Efficiency and Employee Empowerment - The bank actively involves employees in the implementation of intelligent applications, collecting innovative ideas and process optimization suggestions to enhance core areas such as precise marketing and risk compliance [3] - In front-office services, the bank has developed intelligent marketing tools that utilize AI technology to achieve personalized outreach, covering over 54 million clients in wealth management marketing, with a conversion rate of 36.2% for personal loan marketing [3] Group 3: Risk Management and Operational Efficiency - In the middle-office risk control area, the bank has created intelligent loan review tools that standardize the review process, achieving an accuracy rate of 98% in image classification and 92% in key information extraction [4] - The intelligent analysis tools in the back office enhance employee capabilities, allowing for data extraction and analysis in just three minutes, with a result adoption rate of 95% [4] Group 4: Customer Experience Enhancement - The bank has redefined customer service touchpoints by integrating AI into various channels, including mobile banking and offline branches, to continuously optimize products and services based on user feedback and data insights [5] - The "process is response" model in offline services has improved operational efficiency by 40%, significantly enhancing customer service experiences [5] Group 5: Remote and Online Service Innovations - The bank's remote service innovations include intelligent outbound calling that enhances customer interaction and emotional connection, responding to customer needs in 1.8 seconds with highly human-like voice responses [6] - The upgraded mobile banking version 11.0 redefines digital financial services, offering personalized features and a dual protection mechanism for high-risk transactions, achieving a top user experience ranking for three consecutive years [7] Group 6: Future Outlook - The launch of the "AI2ALL" digital ecosystem signifies a systematic deployment and large-scale application of the "Digital Postal Savings" strategy, indicating a shift towards a fully intelligent and symbiotic ecosystem in financial services [8]