客户说｜德施曼将AI转变为生产力，为客户创造超预期的价值！

Core Insights - The company has partnered with Tianrun Rongtong to integrate its conversational AI agent ZENAVA and knowledge base into after-sales service and installation appointment scenarios, significantly improving efficiency and customer experience [1][12][18] Company Overview - Founded in 2009, the company is a global leader in high-end smart locks, encompassing research and development, manufacturing, sales, installation, and after-sales service, maintaining the top sales position for 13 consecutive years [10][12] Service Philosophy - The company's service philosophy emphasizes "speed, professionalism, and exceeding expectations," with a commitment from all employees to focus on user pain points and deliver surprising service experiences [11][12] AI Integration - The integration of ZENAVA as an AI employee has led to an 83% independent reception rate in customer service and a 50% reduction in labor costs [4][14] - ZENAVA can engage in natural conversations with customers, understand their needs, create installation work orders, and conduct follow-up calls after service completion [3][14] Efficiency and Customer Experience - The AI can independently handle repetitive and standardized inquiries, such as battery replacement and password settings, enhancing problem-solving efficiency and customer experience [3][14][16] - The company aims to transform AI from a concept into a productive force, creating long-term measurable business value [5][15] Industry Leadership - The company aspires to be a leader in the transformation of customer service through AI, establishing a competitive barrier in the industry and driving the sector towards a new era of intelligent services [7][17][18]