超时免罚全面落地 淘宝闪购加码正向激励持续提升骑士保障

Core Insights - The core viewpoint of the news is the implementation of a penalty-free policy for delivery riders in Taobao Flash Purchase, which aims to enhance rider satisfaction and improve service quality through a new "service score" mechanism [1][2]. Group 1: Policy Changes - The penalty-free initiative for exceeding delivery times has been fully implemented across all direct cities in China as of December 12, following successful rollouts in multiple cities [1]. - The new "service score" system is designed to provide a more scientific and gentle positive incentive for riders, allowing them to earn more based on their performance without the fear of penalties for delays [1]. Group 2: Service Score Mechanism - The "service score" operates on a points-based system where riders can earn points for timely deliveries and adherence to service standards, with a maximum deduction of 2 points for each late delivery [1]. - Riders are encouraged to maintain high service scores to ensure better delivery opportunities and income stability, as lower scores may affect their order assignments [2]. Group 3: Technological Enhancements - A new intelligent outbound calling feature has been launched to help riders save time and improve delivery efficiency by automating communication with customers for contactless deliveries [3]. - Additional measures include partnerships with property management and Alipay to optimize community access, improvements in order assignment efficiency, and the introduction of fatigue management rules to ensure rider safety [3].