章丘“红色物业”破解基层治理难题

Group 1 - The core idea of the article is that the Jinan Zhangqiao District Housing and Urban-Rural Development Bureau is leading innovation in property management through the establishment of a "Red Property" system, effectively addressing grassroots governance challenges and enhancing the integration of property services with community governance, resulting in significantly improved public satisfaction [1] Group 2 - An organizational system has been established to enhance service delivery, with the formation of a property service industry party committee in 2020 and the extension of this system to grassroots levels by 2024, achieving full coverage of party organizations across 76 property service companies and 203 property projects [2] - A "dual-entry, cross-appointment" mechanism has been implemented, allowing community committee members to serve as supervisors in property service companies, and over 560 company staff have been appointed as part-time community grid members, effectively breaking down functional barriers between communities and property services [2] - The establishment of a "Red Discussion Hall" and other collaborative platforms has created a unique "Spring City Red Property" working mechanism [2] Group 3 - A comprehensive evaluation and credit management system for property service quality has been established, linking evaluation results to enterprise supervision and reward-punishment mechanisms, with 144 service quality evaluations conducted this year and 29 property projects being interviewed [3] - The "Trust + Reward" model has been innovatively introduced to address management challenges in old residential areas, with successful pilot operations in the Langou Power Plant dormitory, emphasizing trust-building and financial transparency [3] - The implementation of a smart property platform has standardized service identification, efficiently handling 235 issues raised by owners this year [3] Group 4 - The district is focusing on exemplary projects to promote high-quality industry development, with two projects recognized as provincial "Qilu Red Property" demonstration projects and one company awarded as a provincial demonstration enterprise since 2022 [4] - The district is intensifying penalties for poorly performing companies through regular inspections, comprehensive evaluations, and complaint verifications, gradually optimizing the industry structure and enhancing overall service quality [4] - The Housing and Urban-Rural Development Bureau will continue to deepen the innovation of "Red Property" management, addressing common issues such as parking management and service attitudes, and promoting a management mechanism that visualizes service standards, transparency in the rectification process, and public evaluation results [4]