Xin Lang Cai Jing·2025-12-13 07:26Core Viewpoint - The controversy surrounding Hyatt's "Eiffel Hotel" in Shanghai highlights significant management and service issues, as evidenced by customer complaints about noise, cleanliness, and inadequate responses from hotel management [2][4][5][6][7][8]. Group 1: Incident Overview - A blogger reported issues during their stay at the Hyatt Eiffel Hotel, paying over 1300 yuan per night, including problems with noise, air conditioning, and plumbing [4][16]. - The hotel has been accused of knowingly renting out rooms with these issues without informing customers, which raises ethical concerns about consumer deception [4][16]. - The hotel management has acknowledged the situation, stating that higher management is involved, but has not provided specific updates on the resolution [5][18]. Group 2: Consumer Feedback - Numerous consumers have echoed similar complaints regarding noise and cleanliness, with some giving very low ratings due to unresolved issues [6][20]. - Specific complaints include excessive noise from the kitchen, misleading room descriptions, and overall poor management practices [20][21]. - The hotel has faced criticism for not addressing these issues adequately, leading to allegations of fraud due to misleading advertising [20][21]. Group 3: Management and Corporate Culture - Hyatt's "Eiffel Hotel" was positioned as a high-end business travel brand, but customer feedback suggests it has failed to meet these standards [7][21]. - The CEO of Hyatt's China division previously emphasized a "consumer-oriented" approach, which appears to be contradicted by the current service failures [7][15][22]. - The hotel's management culture encourages a relaxed atmosphere among staff, which may contribute to the observed service deficiencies [9][23].