Kroger CEO flags alarming shift in how customers shop
Yahoo Finance·2025-12-14 17:03

Core Insights - The food retail industry is experiencing a shift in consumer spending behavior, with higher-income customers increasingly frequenting lower-priced chains like McDonald's and Dollar General, while lower-income consumers are pulling back on spending [1][2][4][6]. Group 1: Company Performance - Dollar General reported growth in total customer count, particularly from higher-income households, and aims to retain these customers through value and convenience [2]. - McDonald's experienced a 2.5% increase in U.S. same-store sales in Q2, driven by higher-income customers [3]. - Kroger's interim CEO noted a decline in consumer sentiment and a shift in shopping behavior, with customers making smaller, more frequent trips and focusing on budget management [6][7]. Group 2: Consumer Behavior Trends - There is a notable trend of consumers trading down, impacting traditional grocery chains negatively [5]. - Consumers are increasingly cautious, with 60% of shoppers monitoring their spending more closely due to rising prices, and 65% planning to buy less food [15]. - A significant portion of consumers (42%) are opting for discount or wholesale stores, indicating a shift towards value-focused shopping [15]. Group 3: Industry Challenges - The overall quick-service restaurant (QSR) traffic remains challenging, particularly among low-income consumers, who have seen double-digit declines in visits [4]. - Kroger's CEO highlighted that the pause in SNAP benefits has contributed to softer sales in the latter part of Q3, indicating ongoing economic pressures [8]. - Retail executives are observing these changes in consumer behavior early in earnings data, suggesting a broader trend that may not yet be reflected in government reports [9].