哈啰“双线翻车”：电动车大规模断服，Robotaxi当街撞人，CEO"成熟AI"被打脸？

Core Viewpoint - The company Hello has faced significant backlash from electric bike users due to the discontinuation of 2G network services, which has rendered many smart features in their bikes unusable, leading to safety concerns and customer dissatisfaction [2][18][20]. Group 1: User Feedback and Issues - Many users reported that their Hello electric bikes experienced sudden power loss and locking issues while riding, which posed safety risks [2][20]. - Users were not informed at the time of purchase that the bikes relied on 2G communication, and now they are required to pay for upgrades to continue using smart features [2][6][22]. - The company has offered a solution that includes using Bluetooth to unlock the bikes or paying for a 4G upgrade, which has frustrated many customers [20][21]. Group 2: Regulatory Context - In August 2020, the Ministry of Industry and Information Technology issued a notice urging the discontinuation of 2G/3G networks for new IoT devices, yet Hello continued to release models using 2G technology [8][24][26]. - The company’s decision to use outdated 2G technology raises questions about its compliance with regulatory guidelines and consumer rights [27][28]. Group 3: Legal and Ethical Concerns - Legal experts suggest that Hello's actions may violate consumer rights, including the right to be informed about the implications of using 2G technology [24][27]. - The failure to disclose the potential for service disruption due to the 2G network shutdown is seen as a breach of consumer trust and fair trading practices [27][28]. Group 4: Robotaxi Business and Safety Incidents - Hello's Robotaxi service recently experienced a serious incident where a vehicle struck pedestrians, raising concerns about the safety of its autonomous driving technology [13][15][31]. - The CEO had previously claimed that the technology was mature and ready for deployment, but this incident has led to skepticism about the company's readiness and safety protocols [13][32].