哈啰「双线翻车」：电动车大规模断服，Robotaxi当街撞人，CEO「成熟AI」被打脸？

Core Viewpoint - The company Hello has faced significant backlash from electric vehicle owners due to the discontinuation of 2G network services, which has rendered many smart features in their electric bikes inoperable, leading to safety concerns and customer dissatisfaction [2][3][10]. Group 1: Network Issues and Customer Impact - Hello's electric bikes have experienced service interruptions due to the shutdown of 2G networks, affecting features like remote locking and battery monitoring, which were marketed as part of the "permanent membership" benefits [2][3][6]. - Users were not informed at the time of purchase that the bikes relied on 2G communication, and now they face additional costs to upgrade to 4G technology [4][10]. - The company has offered limited solutions, such as using Bluetooth to unlock the bikes or paying for a 4G upgrade, while only partially refunding membership fees [6][10]. Group 2: Regulatory and Industry Context - The Ministry of Industry and Information Technology had issued a notice in August 2020, urging the discontinuation of 2G/3G networks for new IoT devices, yet Hello continued to release models using 2G technology [4][12][16]. - The company launched its electric bike business in July 2020, shortly before the regulatory notice, and has since introduced several models that still utilize outdated communication technology [12][13]. Group 3: Legal and Ethical Concerns - Legal experts have indicated that Hello's actions may violate consumer rights, including the right to be informed about the implications of using 2G technology, which could lead to legal repercussions [14][16]. - The failure to disclose the potential for service disruption due to network changes raises questions about the company's commitment to consumer transparency and fair trading practices [14][16]. Group 4: Robotaxi Business and Safety Issues - Hello's Robotaxi service has recently encountered a serious safety incident, marking a significant concern for the company's new venture into autonomous driving [18][19][21]. - The CEO had previously claimed that advancements in AI and hardware justified the launch of the Robotaxi service, but the recent accident has cast doubt on these assertions and raised concerns about the safety protocols in place [18][19][21]. - The incident has led to fears that Hello's approach to the Robotaxi market may mirror the issues faced in their electric bike segment, potentially damaging the company's reputation and consumer trust [21].