哈啰“双线翻车”：电动车大规模断服

Core Viewpoint - The company faces significant backlash from users due to the discontinuation of 2G network services, which has rendered many smart features of its electric bikes inoperable, leading to safety concerns and potential legal issues [1][5][7]. Group 1: User Experience and Feedback - Numerous users reported their electric bikes experienced sudden "lockout" and "power loss" while riding, raising safety concerns [1][3]. - The company attributed these issues to the nationwide 2G network shutdown, affecting models with EB11 and EB20 smart chips, and offered limited solutions such as Bluetooth unlocking or upgrading to a 4G smart chip at a cost [3][4]. - Users expressed frustration over the lack of prior notification regarding the use of 2G technology when purchasing their bikes, which they believe violates their right to be informed [5][10]. Group 2: Regulatory and Industry Context - The company began its electric bike business in July 2020, shortly after a government directive in August 2020 advised against using 2G/3G networks for new IoT devices [7][9]. - Despite the regulatory guidance, the company continued to release new electric bike models utilizing outdated 2G technology, which is seen as a significant oversight given the expected lifespan of electric bikes [10][11]. Group 3: Legal and Ethical Implications - Legal experts suggest the company's actions may infringe on consumer rights, including the right to be informed and the right to fair trade, as consumers were not made aware of the implications of the 2G network shutdown [10][12]. - The company's failure to provide adequate information about the technology used in its products has led to accusations of short-sightedness and a lack of responsibility towards consumers [5][11]. Group 4: Robotaxi Business and Safety Concerns - The company recently entered the Robotaxi market but faced a serious incident where a self-driving vehicle struck pedestrians, raising questions about the safety of its AI and hardware capabilities [12][13]. - This incident has sparked concerns about the company's ability to ensure safety in its new ventures, paralleling the issues faced in its electric bike business [13].