哈啰电动车因“2G网络退网”出现断服 报道称建议用户自费换芯升级

Core Viewpoint - Users of Hello's electric bikes have reported the loss of features such as remote location tracking and battery monitoring, with incidents of sudden power loss while riding, raising safety concerns [2] Group 1: User Feedback and Issues - A significant number of Hello electric bike users have experienced the disappearance of "permanent member" features, including remote location and battery status [2] - Users have reported incidents of the bikes suddenly "locking up" during rides, which nearly led to accidents [2] - Affected users were not informed at the time of purchase that the bikes operated on 2G communication, and now face the need to pay for upgrades after owning the bikes for over a year [2] Group 2: Company Response and Solutions - Hello attributes the service disruption to the shutdown of 2G networks, affecting models with EB11 and EB20 smart chips, which may lead to issues with locking and unlocking the bikes [2] - The company has proposed two solutions: using Bluetooth to start the lock or purchasing a "4G smart chip" at their own expense [2] - Hello has only committed to refunding the portion of membership fees that does not include the permanent membership for affected users [2] Group 3: Regulatory Context - In August 2020, the Ministry of Industry and Information Technology issued a notice aimed at promoting the migration of 2G/3G IoT services, indicating a shift away from 2G technology [2] - Despite this regulatory push, Hello, which began its electric bike business in July 2020, still has models that rely on 2G networks [2]