SIASUN(SZ:300024) Jin Rong Jie Zi Xun·2025-12-15 09:54Core Viewpoint - Sunshine Property Insurance has launched an innovative "Claims Service Robot" to enhance its claims service efficiency and customer experience, embodying the "Fast, Simple, Cost-effective" service system [1][2]. Group 1: Service Innovation - The "Claims Service Robot" operates 24/7, focusing on improving efficiency, optimizing experience, and providing full-cycle support for customers [1]. - The robot enables instant response upon claim reporting, creating a dedicated claims service group for each customer [1][2]. - Customers can upload accident photos via guided prompts or initiate video calls for remote assessments, reducing anxiety associated with waiting for assistance [1]. Group 2: Operational Efficiency - The robot synchronizes accident photos with the claims system in real-time, preventing data loss and redundancy [2]. - It automates document recognition and system entry, minimizing manual input and supporting online signing of electronic documents [2]. - A case study highlighted a customer who completed the claims process in just 10 minutes at midnight, showcasing the robot's efficiency [2]. Group 3: Service Highlights - The service system emphasizes "One Day Compensation, One-Click Compensation, One-Stop Compensation," with features like video assessments for minor damages and "care compensation" for personal injury cases [2]. - The integration of technology and personalized service optimizes internal processes and enhances customer satisfaction [2]. Group 4: Future Commitment - Sunshine Property Insurance aims to continuously upgrade its services driven by technology, striving to set new industry standards for claims service and enhance customer protection experiences [3].