Xin Lang Cai Jing·2025-12-15 13:35Core Viewpoint - China Postal Savings Bank (CPSB) is advancing its digital finance strategy with the launch of the "AI2ALL" digital ecosystem, showcasing its commitment to leveraging technology to enhance financial services and customer experience [1][10]. Digital Finance Conference - CPSB held its 2025 Digital Finance Conference, themed "Opening the Digital Postal Savings i∞ Era," highlighting its achievements and future plans in digital finance [1][10]. - The conference featured speeches from CPSB President Liu Jianjun and Vice President Niu Xinjiong, emphasizing the bank's technological advancements and service innovations [1][10]. Technological Transformation - Liu Jianjun stated that technology is fundamentally transforming the speed of progress, depth of financial reform, and breadth of service delivery in the banking industry [3][11]. - CPSB is committed to optimizing financial supply, reducing financing costs, and enhancing service experiences to better serve the real economy [3][11]. AI2ALL Digital Ecosystem - The "AI2ALL" ecosystem aims to integrate AI capabilities across various service dimensions, enhancing both internal efficiency and external customer engagement [6][13]. - CPSB has identified nearly 260 application scenarios for its AI capabilities within the "AI2ALL" framework [6][13]. Intelligent Capability Development - CPSB is building its intelligent capabilities around data, computing power, and algorithms, transitioning AI from a technical support role to a core driver of business innovation [5][12]. - The bank has established a comprehensive data asset structure and upgraded its AI computing infrastructure, becoming a leader in the domestic financial sector [5][12]. Service Enhancement - CPSB is enhancing customer service through AI integration across offline, remote, and online channels, aiming to provide seamless and intelligent customer experiences [7][14]. - The bank has introduced innovative services such as cloud cabinets and intelligent outbound calls to improve service efficiency and customer interaction [16][8]. Mobile Banking Upgrade - The latest version of CPSB's mobile banking app (version 11.0) incorporates AI to redefine financial service interactions, achieving high user experience ratings in industry evaluations [8][17]. - CPSB has implemented a dual protection mechanism for high-risk transactions, enhancing security measures for its customers [8][17]. Future Outlook - CPSB is committed to its "Digital Postal Savings" strategy, focusing on deepening the "AI2ALL" ecosystem to create valuable financial services that benefit a wide range of customers and partners [10][19].