工行南通北大街支行高效办理锦州银行存折更换业务获赞赏

Core Viewpoint - The article highlights the successful transition of customers from Jinzhou Bank to Industrial and Commercial Bank of China (ICBC) following the acquisition, emphasizing customer service and operational efficiency during the process [1] Group 1: Customer Experience - A customer expressed anxiety about converting her Jinzhou Bank passbook to ICBC, indicating concerns about accessing her funds after the acquisition [1] - The bank staff provided reassurance, explaining that the original Jinzhou Bank cards remain valid and that the conversion process would not affect her banking services [1] - The customer successfully received her new ICBC passbook and was guided on using the mobile banking features, leading to her satisfaction with the service [1] Group 2: Operational Response - The branch took a cautious approach in handling the first passbook conversion, ensuring staff were familiar with the necessary procedures and remote authorization requirements [1] - The customer service manager efficiently processed the transaction while the branch supervisor monitored the entire process to ensure a smooth experience [1] - The article emphasizes the importance of effective service delivery and maintaining customer trust during the integration of the two banks [1]