哈啰双线翻车：电动车大规模断服 Robotaxi当街撞人

Core Viewpoint - The article highlights the issues faced by users of Hello's electric bikes due to the discontinuation of 2G networks, leading to the loss of smart features and raising concerns about consumer rights and company practices [1][8][9]. Group 1: User Experience and Issues - Many users reported their Hello electric bikes experienced "lockout" and "power loss" while riding, which posed safety risks [1][3]. - Hello attributed these issues to the nationwide 2G network shutdown, affecting models using 2G communication chips, and offered limited solutions such as Bluetooth unlocking or paid upgrades to 4G chips [3][5]. - Users expressed frustration over the loss of features that were marketed as part of the "permanent membership," which now only provides basic functionalities [5][6]. Group 2: Company Practices and Consumer Rights - The company continued to release electric bike models using 2G technology despite prior warnings from the Ministry of Industry and Information Technology about phasing out 2G/3G networks [8][9]. - Legal experts indicated that Hello's actions may violate consumer rights, including the right to be informed about the implications of purchasing 2G-based products [9][10]. - The company’s failure to disclose the potential impact of the 2G shutdown on the smart features of their bikes raises questions about transparency and consumer trust [9][10]. Group 3: Robotaxi Business and Safety Concerns - Hello's Robotaxi service recently faced a serious incident where a vehicle struck pedestrians, raising alarms about the safety of its autonomous driving technology [11][13]. - The CEO had previously claimed that the AI and hardware for Robotaxi were mature, but the accident contradicted this assertion, leading to concerns about the company's operational readiness [11][13]. - The incident marks a significant safety breach in the Robotaxi sector, which has strict safety standards, further complicating Hello's reputation in both the electric bike and autonomous vehicle markets [13].