j2 Global(US:ZD) Businesswire·2025-12-16 15:30Core Insights - BigPanda has announced a strategic integration with Downdetector by Ookla, enhancing real-time visibility into third-party outages within its AI Incident Assistant, allowing IT teams to quickly identify the source of incidents [1][2]. Group 1: Integration Benefits - The integration combines internal telemetry with external signals, enabling teams to determine if incidents are due to their own systems or third-party services [2]. - Downdetector provides real-time insights based on user reports, allowing enterprises to gain situational awareness of both internal and external incidents [3]. - This capability helps in quickly pinpointing the root cause of incidents, improving operational efficiency [3][8]. Group 2: Real-World Application - A global gaming publisher utilized Downdetector to identify external incidents that were not visible on their internal dashboards, revealing critical issues such as DDoS protection blocking valid traffic [4][5]. - The integration allows for faster root cause analysis and proactive communication with end users when issues arise from external outages, reducing unnecessary involvement in incident resolution [8]. Group 3: Company Overview - BigPanda specializes in agentic automation for IT operations, transforming manual processes into intelligent systems that enhance service reliability and operational efficiency [5]. - Ookla, the parent company of Downdetector, is a leader in connectivity intelligence, providing insights that help optimize networks and enhance digital experiences [9][10].