ISG to Evaluate AI Services in Healthcare

Core Insights - Information Services Group (ISG) has initiated a research study focused on providers that assist healthcare enterprises in transitioning from early AI experimentation to real-world implementation [1] - The study will culminate in a comprehensive ISG Provider Lens report titled "AI Services in Healthcare," set for release in April 2026, which will evaluate companies offering AI strategy, advisory, development, and delivery services to healthcare organizations [2][6] Industry Challenges - Healthcare enterprises are encountering significant challenges, including data fragmentation and privacy and regulatory constraints, which necessitate strong guardrails, oversight, and safety management as they adopt agentic AI [2][5] - The increasing adoption of AI, particularly generative AI (GenAI) and agentic AI models, is aimed at alleviating the burden of clinical work, addressing operational pressures, and enhancing patient experience [4] Research Methodology - ISG has distributed surveys to approximately 100 providers and will produce two quadrants representing AI-related services that healthcare enterprises typically procure, based on ISG's client interactions [5] - The report will analyze the global market for AI services in healthcare and will include a list of identified providers and vendors [6] Service Evaluation - The report will evaluate two main categories of services: - Healthcare AI Strategy and Advisory Services, which guide organizations in planning and governing AI adoption and selecting healthcare-specific large language models [7] - Healthcare AI Development and Delivery Services, which assess providers that design, build, deploy, and operationalize AI solutions for healthcare firms [7] Market Coverage - The ISG Provider Lens research series combines empirical, data-driven research with real-world insights from ISG's advisory team, covering providers globally, including regions such as Europe, the U.S., Canada, and Australia, with plans for future market expansions [8]