连锁餐饮店不能只开不管

Core Viewpoint - The new regulation on food safety responsibility in chain restaurants aims to address industry issues such as negligence in management and accountability, promoting a shift from scale-oriented growth to a balanced focus on safety and development [1][2]. Group 1: Industry Challenges - Recent issues in the chain restaurant sector include unsanitary kitchen conditions, the use of expired ingredients, and unlicensed staff, leading to a "scale versus safety" imbalance [1]. - The new regulation targets these pain points, aligning with the trend of increasing chain restaurant development [1]. Group 2: Responsibilities of Chain Brands - Chain brands are required to take full responsibility for management, ensuring that accountability is not vague [1]. - Companies must establish a comprehensive responsibility loop covering all processes, clarify legal responsibilities with franchisees regarding food safety, and implement strict entry and exit mechanisms [1]. - Standard execution across all locations is essential, achieved through centralized procurement of key ingredients, certification of critical positions, and regular safety training [1]. Group 3: Regulatory Approach - Regulatory bodies are tasked with precise oversight, categorizing responsibilities based on the scale of chain restaurants, with larger brands managed at the provincial level and smaller ones at the municipal level [2]. - To prevent regulatory disconnection, it is crucial to establish cross-regional information sharing and collaboration [2]. - Enforcement should balance guidance for first-time minor violations with strict penalties for repeat offenders [2]. Group 4: Consumer Engagement - The effectiveness of the new regulation will be measured by consumer satisfaction, necessitating the establishment of a food safety complaint handling mechanism by company headquarters [2]. - Companies should streamline the complaint process, clarify feedback timelines, and explore small rewards to encourage public oversight [2]. - The integration of "Internet + transparent kitchens" with public participation is encouraged to transform social oversight into an effective regulatory extension, fostering a collaborative environment for food safety [2].