City of Manhattan, Kansas Selects Oracle Permitting and Licensing to Streamline Regulatory Services and Improve Citizen Experiences

Core Insights - The City of Manhattan, Kansas, has selected Oracle Permitting and Licensing (OPAL) to modernize regulatory services and enhance economic growth through streamlined review and approval processes [1][2]. Group 1: Implementation and Objectives - Manhattan aims to replace outdated systems and manual processes with OPAL to improve efficiency in revenue management and service delivery [2]. - The city plans to launch a comprehensive online permitting and licensing system by summer 2026, which will automate workflows and provide real-time project updates [3]. Group 2: Benefits of OPAL - OPAL will enable a streamlined self-service experience for residents and businesses, allowing easy application submissions and real-time status tracking [7]. - The solution consolidates various regulatory functions into a unified cloud platform, enhancing data collection and analytics for better decision-making [7]. - OPAL is expected to improve transparency and engagement through automated updates and communication tools, thereby increasing customer satisfaction [7]. - The implementation of OPAL is anticipated to accelerate economic development by simplifying business registration and licensing processes [7]. Group 3: Industry Context - Local governments are under pressure to modernize regulatory services while managing limited resources, making solutions like OPAL essential for operational efficiency [4]. - Other municipalities have successfully adopted Oracle solutions, processing thousands of permits annually and improving citizen satisfaction [5].