PSE&G Ranked #1 for Residential Electric in the East among Large Utilities in J.D. Power 2025 Customer Satisfaction Study for 4th Consecutive Year

Core Insights - Public Service Electric & Gas (PSE&G) has been recognized as the highest-ranked utility in customer satisfaction among large electric utilities in the East Region for the fourth consecutive year according to the J.D. Power 2025 Electric Utility Residential Customer Satisfaction Study [1][2] Customer Satisfaction and Recognition - PSE&G achieved the 1 ranking for excellence across key customer experience categories, including safety and reliability, problem resolution, ease, digital channels, people, and trust, based on a survey of 127,103 residential customers [2] - The utility ranked in the top three spots in all areas of customer segments for electric and gas, specifically ranking second in the electric business residential survey and second for the gas residential study, while also placing third for the gas business [3] Commitment to Customer Service - PSE&G's recognition reflects its long-standing focus on delivering reliable and affordable power while adapting to evolving customer energy needs and expectations [4] - The company continues to invest in customer technology, infrastructure upgrades, and innovative programs aimed at strengthening system reliability and reducing outages [4] Community Engagement and Support - Throughout 2025, PSE&G participated in over 450 community events to help customers access payment assistance programs, including the Low Income Home Energy Assistance Program (LIHEAP) [5] - The utility's suite of energy efficiency programs has engaged nearly 465,000 residential and business customers, collectively saving over $720 million annually on utility bills through various initiatives [6] Future Focus - PSE&G remains dedicated to advancing customer-focused improvements and investing in energy infrastructure to support New Jersey's homes, businesses, and communities for future generations [7] Company Background - PSE&G is New Jersey's oldest and largest gas and electric delivery public utility and has won the ReliabilityOne® Award for superior electric system reliability for 24 consecutive years [8] - The company has also been recognized as an ENERGY STAR Partner of the Year for three consecutive years in the Energy Efficiency Program Delivery category [8]