Bupa Hong Kong has selected Cognizant to deliver an AI-driven BPaaS solution to transform health insurance claims

Core Insights - Cognizant has announced a strategic collaboration with Bupa Hong Kong to implement an AI-driven Business-Process-as-a-Service (BPaaS) solution for claims modernization, marking the largest Intuitive Operations and Automation (IOA) services deal for Cognizant in Hong Kong [1][2] Company Overview - Cognizant specializes in modernizing technology, reimagining processes, and transforming experiences to help clients stay competitive in a rapidly changing environment [4] - Bupa is an international healthcare group with over 70 years of experience, serving more than 38 million customers globally, and reinvesting profits to enhance healthcare services [5] Collaboration Details - The BPaaS solution will integrate cloud-native technologies, generative AI-led claims automation, and comprehensive fraud, waste, and abuse (FWA) detection to enhance Bupa's productivity and regulatory compliance [2] - The collaboration aims to improve key performance indicators (KPIs) for Bupa, including faster claims processing, increased customer satisfaction, and greater operational efficiency [2][3] Strategic Goals - Bupa Hong Kong aims to leverage this collaboration to streamline claims processing, reduce operational friction, and mitigate risks, ultimately enhancing customer satisfaction and regulatory compliance [3] - Cognizant emphasizes the importance of data in transformative AI, aiming to address data debt and fuel intelligent systems that adapt and scale according to client-defined parameters [3]