Zhong Guo Qing Nian Bao·2025-12-18 00:38Core Viewpoint - China Southern Airlines (CSA) has successfully provided specialized transportation services during the 12th National Games for Persons with Disabilities and the 9th Special Olympics, ensuring seamless travel for athletes and support personnel [2][3]. Group 1: Service Implementation - CSA has operated a total of 984 flights related to the events, serving approximately 4,100 participants and handling over 4,200 pieces of checked luggage, including 349 wheelchair passengers [2]. - A dedicated event support team was established within CSA to monitor flight operations and passenger needs dynamically, ensuring comprehensive tracking throughout the process [2]. - CSA has continued to offer benefits such as "Athlete Cards" and MICE (Meetings, Incentives, Conferences, and Exhibitions) exclusive services to eligible athletes and their companions [2]. Group 2: Operational Enhancements - To accommodate the specific needs of athletes carrying equipment and medical devices, CSA has set up dedicated check-in counters at key hubs like Guangzhou Baiyun International Airport, prioritizing check-in and luggage handling for participants [3]. - All checked luggage was tagged with special identifiers for tracking, and an additional 106 wheelchairs were deployed at the Guangzhou hub to meet demand during peak times [3]. - CSA's cabin crew underwent specialized retraining to enhance their skills in assisting passengers with disabilities, ensuring that all necessary equipment and supplies were available for personalized service [3]. Group 3: Customer Feedback - Feedback from event staff, such as Mr. Zhang from the Jiangsu Province table tennis team, highlighted the warmth and thoroughness of CSA's service, which greatly facilitated the athletes' travel experience [4].