徐州：主动赋能推动公安政务服务提速增温

Core Insights - The Xuzhou Public Security Bureau is transforming its public service approach from passive to proactive, enhancing efficiency and user experience through various initiatives [1] Group 1: Service Transformation - The bureau has implemented a cross-province service process, allowing for quick issuance of temporary identification, exemplified by a case where a tourist received assistance in just 15 minutes [2] - By reducing steps, materials, and time limits, the bureau has improved service efficiency, with average processing times reduced by over 60% [2] - A standardized feedback system has been established to evaluate service processes, ensuring continuous improvement based on user complaints and experiences [3] Group 2: Smart Governance - The "Copper Police e-Government" brand has been developed, enabling citizens to access services via mobile apps and self-service devices, thus eliminating the need for in-person queues [4] - The bureau has created a comprehensive "e-heart service" platform, integrating online, offline, and self-service options, with 182 service windows established across urban and rural areas [4] - A new platform called "Cloud Police Room" offers businesses services such as intellectual property risk assessment and online reporting, with 721 companies currently registered [5] Group 3: Proactive Service Delivery - The bureau has initiated on-site services for individuals with mobility challenges, allowing officers to collect necessary identification data directly at hospitals [6][7] - Special services have been introduced for working individuals, including extended hours and weekend services, ensuring accessibility for all citizens [7]