微信小店买到假汰渍洗衣粉根本不起沫

Core Viewpoint - Consumers are facing challenges with counterfeit Tide laundry powder purchased through WeChat's small store, leading to complaints about the lack of product quality and inadequate customer service from the platform [1][17]. Group 1: Consumer Complaints - A consumer reported receiving a counterfeit Tide laundry powder that did not produce any foam, indicating it was fake [1][17]. - Many buyers in the product's review section echoed similar concerns about receiving counterfeit products that did not meet expectations [1][17]. - The consumer attempted to return the product but found that there was no 7-day unconditional return policy and had to bear the shipping costs of 11 yuan [2][17]. Group 2: Platform Response - Despite multiple complaints to the WeChat platform regarding the sale of counterfeit goods, the only response received was that the platform would "continue to monitor" the product [1][17]. - The complaint volume on the WeChat platform has reached nearly 23,000 cases, with a low response rate of only 5.13% [1][17].