Core Insights - Tata Consultancy Services (TCS) has expanded its partnership with Aviva to manage over 6.5 million policies, including an additional 1.1 million policies through its subsidiary Diligenta UK [1][2] - The collaboration focuses on a customer-centric approach to digitization, aligning with "New Consumer Duty Principles" to enhance customer outcomes [2] - TCS has previously secured a 15-year contract with Aviva worth approximately $2.5 billion, highlighting the significance of this partnership [2] Group 1 - TCS is tasked with managing an additional portfolio of Life Insurance business for Aviva, which emphasizes self-service capabilities and digitally powered service delivery [2][3] - The TCS BaNCSTM platform is central to improving service quality and customer experience in the UK Life and Pensions industry [3] - TCS has successfully migrated several million policies to the BaNCSTM platform, which supports a conversational interface for user guidance [3] Group 2 - The new product configurator of TCS BaNCSTM significantly reduces time-to-market, enabling interoperability across various channels and business lines [4] - TCS BaNCSTM's one platform ecosystem facilitates advanced digital portals with features like first-point resolution (FPR) and straight-through processing (STP) [4] - This technological advancement allows carriers to enhance self-service options and provide contextualized communications and insights to policyholders [4]
TCS expands Aviva UK partnership covering over 6.5 million policies