Instacart to pay $60 million to settle FTC claims it deceived customers

Core Viewpoint - Instacart will pay $60 million to settle allegations from the Federal Trade Commission regarding misleading advertising and unlawful subscription practices [1] Group 1: Allegations and Settlement - The Federal Trade Commission (FTC) accused Instacart of using deceptive tactics in subscription signups and advertising, leading consumers to incur higher fees and preventing refunds [1] - The settlement amount is $60 million, which addresses the FTC's claims of misleading consumers [1] Group 2: Specific Misleading Practices - The FTC highlighted that Instacart falsely advertised "free delivery" for first orders while still charging a mandatory service fee for grocery delivery [2] - Instacart was also accused of misleading consumers by advertising full refunds for issues with orders, which were not honored [2] Group 3: Company Response - Instacart acknowledged the FTC settlement but denied any wrongdoing, stating that the allegations do not reflect their practices [3] - Christopher Mufarrige from the FTC emphasized that consumers were misled about free delivery services and automatic enrollment in subscription programs during free trials [3]