Zhong Guo Jin Rong Xin Xi Wang·2025-12-19 01:34Core Viewpoint - The company is implementing a "Party Building + Amiba" operational model to enhance the quality of service and environment at gas stations, driving high-quality development through systematic standardization and innovation [1][2]. Group 1: Image Upgrade - The company has formed a special working group to establish a mechanism of "responsibility by area, accountability by position," promoting a work pattern led by party members and involving all employees [1]. - Specific improvements include deep cleaning and updating signage in key areas such as gas stations, fuel tank areas, and convenience stores, which enhances safety and overall appearance [1]. - Solutions to specific issues like worn parking spaces and unclear fuel signage have been implemented, including the use of durable paint for line marking and standardized ground fuel identification signs to improve vehicle parking efficiency [1]. Group 2: Responsibility and Initiative - Each Amiba has clarified responsibility areas and work standards, conducting systematic cleaning and maintenance of facilities to eliminate dust and aging marks [2]. - Employees have developed practical methods to enhance operational efficiency, such as the "one line, one clip, one thermometer" approach by the East City team [2]. - Various teams have made improvements to customer experience through measures like optimizing product layout and enhancing restroom environments [2]. Group 3: Service Quality Enhancement - The company emphasizes cultivating employee service awareness through case sharing and empathy training to encourage proactive service optimization [2]. - A service supervision mechanism has been established to ensure compliance with service standards through daily inspections [2]. - The company has set up "Love Stations" at various sites to provide services such as blood pressure measurement and emergency assistance, embodying the service philosophy of being patient, considerate, and reassuring [2].