Group 1 - The core strategy of the company is "AI in All," focusing on reshaping customer service experiences through artificial intelligence applications [1][2] - The project "Intelligent Customer Service 3.0," developed in collaboration with Ping An Technology, won the "Smart Leadership Case" award in the financial technology innovation application category, selected from 702 entries [1] - The project addresses three major pain points in intelligent customer service: insufficient complex problem recognition, lack of emotional perception, and inadequate personalized service capabilities [1] Group 2 - The "Intelligent Customer Service 3.0" combines NLP small models with LLM large models to create a "dual-model collaboration" technical architecture, improving complex intent understanding accuracy from 25% to 92% and customer emotion recognition accuracy to over 90% [2] - The company has built a robust AI architecture and a powerful computing cluster tailored to business needs, accumulating petabyte-level industry-specific knowledge through knowledge engineering [2] - The company emphasizes AI safety governance, establishing a comprehensive AI safety governance system that includes application safety, data security, model algorithm safety, and compliance operations to ensure AI applications are "safe, reliable, and controllable" [2] Group 3 - The case collection aims to promote high-quality development in China's financial technology sector and gather innovative application cases that support the "Five Major Articles" related to financial technology [3] - The China Academy of Information and Communications Technology (CAICT) is a subordinate unit of the Ministry of Industry and Information Technology, focusing on the integration of new-generation information technology in the financial sector [3]
“AI in ALL”，陆控获评信通院“金信通”金融科技创新应用“智领”案例