苏州城区供水智慧服务平台项目入选典型案例

Core Insights - The Suzhou Urban Investment Group's subsidiary, Suzhou Water Supply Company, has successfully been selected for the "Smart Water Service Platform" project in the 2025 Smart Water Affairs typical case evaluation, becoming the only water supply operator in Jiangsu Province to be recognized [1] Group 1: Project Overview - The traditional water supply service model has significant pain points, including difficulties in detecting pipeline leaks, reliance on paper processes for work order handling, insufficient scientific guidance for emergency valve closures, and complete dependence on manual customer service hotlines [1] - The Smart Water Service Platform integrates various systems such as hotline, work order, water volume analysis, and GIS, transforming water supply services from "passive response" to "proactive warning and intelligent handling" [1] Group 2: Technological Innovations - The platform's anomaly water volume intelligent warning module utilizes a PyTorch neural network model to analyze an average of 2.5 million water volume data points daily, achieving an accuracy rate of over 85% in identifying issues like pipe bursts and internal leaks [2] - The full-process work order supervision module is deeply integrated with the GIS system, enabling intelligent dispatch, one-click valve analysis, and mobile order handling, thus achieving a closed-loop management and traceability from "order creation to order closure" [2] - The AI customer service module includes features like intelligent voice navigation, outbound calls, quality inspection, and text robots, which enhance efficiency and improve user experience by automating responses, follow-ups, and water supply interruption notifications [2] Group 3: Operational Impact - After the implementation of the project, the water supply company's production and sales difference decreased from 9.06% to below 6%, resulting in an annual water savings of approximately 8 million tons [2] - The average processing time for work orders was reduced by 40%, paper work orders were eliminated, and inspection coverage increased by 20% [2] - The intelligent customer service has served a total of 220,000 users, providing precise water usage anomaly warnings for elderly residents, thereby enhancing community care [2]