朱宏任：把握服务业“十五五”新趋势，促进售后服务优质高效发展

Core Insights - The 12th National After-Sales Service Conference highlighted the importance of after-sales service as a key component of China's service industry and its role in economic stability and growth [3][15] - The conference emphasized the need to enhance after-sales service quality and expand its scope to meet the evolving demands of consumers and the market [4][6] Group 1: Importance of After-Sales Service - After-sales service is a crucial part of the service industry, which is vital for China's economic growth, with significant development potential identified during the 14th Five-Year Plan [6][18] - The conference outlined four key roles of after-sales service: supporting a strong domestic market, enhancing the quality of life for citizens, serving as a foundation for international trade cooperation, and being integral to service-oriented manufacturing [7][20] Group 2: Opportunities in the 15th Five-Year Plan - Companies in the after-sales service sector are encouraged to enhance their competitiveness, development capacity, and influence by improving standards and cooperating with quality supervision [9][21] - Key strategies include focusing on customer satisfaction to build core competitiveness, establishing a comprehensive standard system for sustainable development, and cultivating globally recognized brands [10][23] Group 3: Pathways for Development - Companies should aim to improve after-sales service quality through transformation and upgrading, emphasizing high-value and high-tech service offerings [11][24] - The integration of digital technology and green practices is essential for enhancing after-sales service efficiency and sustainability [12][25] - Collaboration between after-sales service and advanced manufacturing is crucial for creating new business models and driving innovation in the sector [12][25]