Core Viewpoint - The case highlights the misuse of the "seven-day no-reason return" policy by a consumer who repeatedly purchased and returned the same model of a smartphone, leading to a court ruling against the consumer's request for a refund [1][2][3] Group 1: Case Details - Consumer Mr. Shen purchased a smartphone for over 12,000 yuan in March 2024 and requested a return six days later, citing the phone's weight and thickness as reasons [1] - After multiple unsuccessful return requests, Mr. Shen filed a lawsuit seeking a refund, arguing that the seller's return policy should protect his rights [2] - The court found that Mr. Shen's behavior of repeatedly purchasing and returning the same model was contrary to the intent of the return policy and constituted an abuse of civil rights [3] Group 2: Court Ruling - The Shanghai Songjiang District People's Court ruled against Mr. Shen, stating that his actions undermined the legitimate rights of the platform and disrupted the orderly environment of online shopping [3] - The court's decision emphasized the importance of fair and honest practices in e-commerce, rejecting Mr. Shen's claims based on his purchasing frequency and return history [2][3]
摸摸党起诉被驳回:男子 4 买 4 退同款手机被拒,法院认定有悖于“七天无理由退货”初衷
Xin Lang Cai Jing·2025-12-19 07:28