恒洁饶铁山：让“放心”成为可标准化的产品

Core Viewpoint - The 12th National After-Sales Service Conference emphasizes the importance of standardizing service quality in the industry, with a focus on customer assurance and long-term service commitments by companies like Hengjie Sanitary Ware Group [3][5][6]. Group 1: Service Standards - Hengjie has taken the lead in the industry by establishing a unified maintenance fee standard [6]. - The company has implemented a nationwide warranty policy, offering extended warranty periods, including a 6-year warranty for smart toilets and an 8-year warranty for R9 products, making it the first in the sanitary ware industry to do so [6]. - Hengjie aims for a unified service standard across all channels, ensuring consistency in both online and offline service experiences [6].