解锁AI 赋能保险新未来丨德华安顾人寿成功举办“ECNL AI DAY 2025——首届人工智能主题日”活动

Core Insights - The event "ECNL AI DAY 2025" marked a significant step for the company in its digital transformation journey, showcasing AI applications in the insurance sector [5][24] - The integration of AI is shifting from being a supplementary tool to becoming a core engine for high-quality development in the insurance industry [7][12] - The company aims to enhance operational efficiency and customer service through AI-driven solutions, emphasizing a transition from product-oriented to customer-oriented strategies [7][24] Group 1: Event Overview - The "ECNL AI DAY 2025" took place from December 16 to December 19, featuring an AI application exhibition and a themed sharing session [5] - The event included participation from industry experts, technology partners, and media representatives to discuss the future of AI in insurance [5][10] Group 2: AI Integration and Strategy - The company has established an AI computing platform in 2024, integrating various AI tools across sales, customer service, risk control, and software development [7] - A unified AI platform is set to launch in 2025, enabling intelligent scheduling of GPU resources and enhancing office efficiency through AI assistants and digital employees [7][12] Group 3: Expert Insights and Discussions - Industry experts provided insights on AI trends and the necessity for insurance companies to build autonomous AI technology stacks [8][10] - A roundtable forum discussed the core capabilities required for AI implementation in the insurance sector, emphasizing the need for collaboration and balancing technology with risk management [10][12] Group 4: Practical Applications and Innovations - The company showcased practical AI applications, including systems that enhance operational efficiency and customer experience in underwriting and claims processing [12][13] - The introduction of a digital employee named Edward, designed to assist staff with queries and access to company resources, represents a milestone in the company's digital transformation [13] Group 5: Future Outlook - The event concluded with a commitment to continue integrating technology, business, and organizational structures to create smarter and more efficient insurance services [24] - The industry is undergoing a profound transformation, moving towards a model that prioritizes customer needs and leverages AI for enhanced service delivery [24]