2025 VOC+研讨会在京举办，悦达起亚售后服务再获认可

Core Viewpoint - Yueda Kia has been recognized for its outstanding after-sales service, winning the "Benchmark Brand for After-Sales Service" award at the 2025 China Automotive Customer Voice (VOC+) seminar, marking its third such accolade [1] Group 1: Awards and Recognition - Yueda Kia received the "Benchmark Brand for After-Sales Service" award, highlighting its strong brand value and service quality [1] - The head of Yueda Kia's after-sales service department, Shen Zhongming, was awarded the "Outstanding Contributor to After-Sales Service" for 2025 [1] Group 2: Service Philosophy and Ecosystem - Yueda Kia emphasizes after-sales service as a crucial part of brand building, adopting a "customer-centric" service philosophy that permeates its service processes [1] - The company has established a comprehensive service ecosystem that covers all stages of the customer journey, from pre-sale to post-sale, ensuring a high-quality service experience throughout the vehicle lifecycle [1] Group 3: Digital and Service Innovations - In the digital mobility era, Yueda Kia has launched various systems, including intelligent customer service, MS system/remote diagnosis, and CSI management system, enhancing service response efficiency and problem-solving accuracy [2] - The company has developed a convenient one-stop consultation service system, including appointment services and a 24-hour national customer service hotline, to strengthen communication with customers [2] Group 4: Quality Control and Emergency Services - Yueda Kia has implemented strict assessment standards for service quality, including a 2-hour response rate and a 7-day closure rate for customer complaints, significantly improving service efficiency [4] - The company offers professional emergency rescue services, ensuring users receive top-notch service quality through full tracking and satisfaction follow-ups [4] Group 5: Training and Development - Yueda Kia has established a standardized training system with a reward and punishment mechanism to recognize outstanding service personnel, thereby enhancing the overall service capability of the team [5] - The company regularly holds skill competitions for service advisors and technicians to promote skill enhancement and service upgrades [5] Group 6: Future Outlook - The recognition from the China Automotive Customer Voice is seen as a significant validation of Yueda Kia's after-sales service capabilities and an opportunity to set new industry standards for service quality [5] - Yueda Kia aims to deepen its "In China, For China" business philosophy, continuing to provide high-quality and high-value service experiences for more users [5]