规范公用企业水电气计量行为 市场监管局总局发布新规

Core Viewpoint - The National Market Supervision Administration has released a guideline to standardize the metering behavior of public utilities in urban water, electricity, and gas supply, aiming to protect consumer rights and interests. Group 1: General Principles - The guideline aims to implement the responsibilities of urban public utilities in metering management and ensure compliance with relevant laws and regulations [2][3]. - It applies to metering activities conducted by urban public utilities in the management of residential water, electricity, and gas services [2]. Group 2: Establishment of Metering Management System - Urban public utilities are required to establish a metering management system that aligns with their operational activities, defining responsibilities and ensuring accountability [5]. - A comprehensive training and assessment system for metering laws and regulations must be developed and regularly conducted [5]. Group 3: Management of Metering Instruments - Public utilities must select metering instruments that have obtained the "Type Approval Certificate" and maintain relevant documentation for at least the lifespan of the instruments [7]. - Mandatory initial verification of residential water, electricity, and gas meters is required before installation, with a system for registration and compliance with local government regulations [8]. Group 4: Metering Instrument Record Management - A dynamic and comprehensive record management system for metering instruments must be established, ensuring traceability from procurement to disposal [12]. - The records should include procurement details, verification results, and installation information [13][14]. Group 5: Metering Data Collection and Monitoring - Public utilities are encouraged to implement an information management system for metering, facilitating data sharing with local regulatory authorities [16]. - Regular monitoring and analysis of user billing data should be conducted to identify discrepancies and resolve issues promptly [16]. Group 6: Dispute Resolution and Risk Monitoring - A complaint handling mechanism for metering issues must be established, ensuring timely response and resolution of consumer complaints [18]. - Regular monitoring of complaints and public sentiment regarding metering issues is essential to prevent negative social impacts [23].