针对不合理收费等问题 水电气企业价格行为指南公布

Core Viewpoint - The State Administration for Market Regulation has released the "Guidelines for Compliance of Pricing Behavior of Urban Public Utilities" to standardize pricing behavior in urban public utilities, ensuring fair competition and protecting consumer rights [1][2]. Group 1: Purpose and Scope - The guidelines aim to address issues such as non-compliance with government pricing, cost transfer, and unreasonable fees, which have been strongly criticized by the public [1]. - The guidelines emphasize that pricing behavior of public utilities must comply with laws, regulations, and relevant policies [1]. Group 2: Key Provisions - Public utilities are required to enhance service awareness and provide reasonably priced products and services through simplified and standardized processes [2]. - The guidelines mandate strict adherence to government pricing standards, including the implementation of clear pricing, discount policies, and user classification pricing [2]. - Specific legal risks associated with pricing behavior in engineering installation and ancillary services are outlined, along with unreasonable charges during installation, acceptance, and connection processes [2]. Group 3: Internal Management and Risk Management - Public utilities are encouraged to establish robust internal management systems to regulate pricing behavior from within [2]. - The guidelines also set forth requirements for public utilities regarding internal risk management and cooperation with regulatory enforcement [2]. Group 4: General Guidance - The guidelines serve as general guidance, allowing industry associations to reference them for developing industry-specific standards [3].