针对不合理收费等问题，水电气企业价格行为指南公布

Core Viewpoint - The State Administration for Market Regulation has released the "Guidelines for Compliance of Pricing Behavior of Urban Public Utilities" to standardize pricing behavior in urban public utilities, ensuring fair competition and protecting consumer rights [1][2]. Group 1: Purpose and Scope - The guidelines aim to address issues such as non-compliance with government pricing, cost transfer, and unreasonable fees that have been strongly criticized by the public [1]. - The guidelines emphasize that pricing behavior of public utilities must comply with laws, regulations, and relevant policies [1]. Group 2: Key Principles - Public utilities are required to enhance service awareness and establish streamlined, standardized service processes to provide reasonably priced products and services [2]. - The guidelines stress the importance of adhering to government-guided prices and implementing clear pricing policies, including discounts and user classification [2]. Group 3: Risk Management - The guidelines outline potential legal risks associated with pricing behavior in engineering installation and ancillary services, as well as unreasonable charges during installation, acceptance, and connection processes [2]. - Public utilities are encouraged to develop robust internal management systems to regulate pricing behavior from within [2]. - The guidelines also set forth requirements for public utilities regarding internal risk management and cooperation with regulatory enforcement [2]. Group 4: General Guidance - The guidelines serve as a general reference, allowing industry associations to develop specific industry standards based on these principles [3].