水电气三表计量出新规，解决你关心的计费和维权问题

Core Viewpoint - The Market Supervision Administration has released a compliance guideline for the lifecycle management of water, electricity, and gas meters, aiming to ensure accurate measurement from procurement to retirement [1][3]. Group 1: Compliance Guidelines - The compliance guideline specifies detailed requirements for the procurement, verification, storage, installation, rotation, and retirement of water, electricity, and gas meters, instructing public utility companies on necessary actions and standards [1][3]. - Public utility companies are required to establish a comprehensive meter inventory and implement dynamic management, ensuring traceability throughout the entire process from procurement to retirement [3][4]. Group 2: Consumer Rights and Fault Handling - The guideline includes specific rules for handling meter faults, clearly defining the responsibilities of companies to address consumer concerns [4]. - If a meter malfunctions or is inaccurate, public utility companies must replace it free of charge if the fault is not due to human error, and they are obligated to refund or compensate for any overcharges caused by faulty meters [6][8]. Group 3: Transparency and Complaint Mechanisms - The compliance guideline promotes transparency by encouraging companies to utilize information technology for management, requiring advance notification to users about meter replacement plans through community announcements and SMS [8]. - Public utility companies must establish a complaint handling mechanism for meter disputes, ensuring timely processing and registration of complaints [8][9]. - In cases of disputes over measurement results that cannot be resolved through negotiation, users can apply for arbitration, and during this period, companies must provide temporary replacement meters to ensure uninterrupted service [11].