水电气三表计量出新规！解决你关心的计费和维权问题

Core Viewpoint - The article discusses the newly released "Compliance Guidelines" by the State Administration for Market Regulation, which establishes clear requirements for the lifecycle management of water, electricity, and gas meters to ensure accurate measurement and protect consumer rights. Group 1: Lifecycle Management - The "Compliance Guidelines" detail the procurement, verification, storage, installation, replacement, and retirement processes for water, electricity, and gas meters, providing public utility companies with specific standards to follow [1][3] - Public utility companies are required to maintain a comprehensive meter inventory and implement dynamic management, ensuring traceability from procurement to retirement, with records kept for at least the duration of use [3] Group 2: Fault Handling and Consumer Rights - The guidelines include specific rules for handling meter faults, stating that if a meter malfunctions or is inaccurate, the utility company must replace it free of charge and refund any overcharges incurred due to the faulty meter [4] - The guidelines promote transparency by encouraging companies to use information technology for management and to inform users about meter replacement plans through community announcements and SMS notifications [6] Group 3: Complaint Mechanism - Public utility companies are mandated to establish a complaint handling mechanism for meter disputes, providing clear information on how to file complaints and ensuring timely processing of complaints [7] - In cases of disputes over meter readings, users can request arbitration, and during this process, the utility must provide a certified temporary meter to ensure continuous service [7]