影院取消放映场，镇江消协调解：全额退款+赔偿两张观影票

Group 1 - A consumer, Ms. Dong, filed a complaint after purchasing two movie tickets for a total of 74 yuan, only to be informed that the screening was canceled and her payment would be refunded [1] - Ms. Dong accused the cinema of lacking integrity and requested compensation of 500 yuan based on consumer protection laws, citing potential fraudulent behavior [1] - The local market regulatory department found that the cancellation of the screening constituted a flaw in service provision, but it was difficult to determine if there was fraudulent intent [1] Group 2 - The Zhenjiang Consumer Association advised cinemas to develop reasonable and cautious screening schedules and to disclose relevant information in a timely manner to protect consumer rights [2] - It emphasized the importance of cinemas adopting a consumer-centric approach when cancellations occur, including proactive communication and timely compensation [2] - The association also called for administrative departments to guide and regulate cinemas to ensure compliance with consumer protection laws and to address any false advertising or consumer rights violations [2]